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Return policy and right of withdrawal

1. Right of withdrawal

1.1 If you are acting as a consumer within the meaning of Section 13 of the German Civil Code (BGB), i.e. if the purchase is made for purposes that can predominantly neither be attributed to your commercial nor your independent professional activity, you have the right to withdraw from this contract within fourteen days without giving any reason.

1.2 The cancellation period shall be fourteen days from the day on which you or a third party other than the carrier designated by you takes possession of the last good.

2. Exercise of the right of withdrawal

2.1 To exercise your right of withdrawal, you must inform us, G ussimo Vending Professional , of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or email). You can use the model withdrawal form below, but this is not mandatory.

2.2 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

3. Consequences of revocation

3.1 If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract.

3.2 For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.

3.3 We may refuse to reimburse you until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.

3.4 You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period.

3.5 You will bear the direct cost of returning the goods.

3.6 You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.

4. Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the supply of goods which are not prefabricated and for whose production an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
  • for the supply of goods which are liable to spoil quickly or whose expiry date would quickly be exceeded;
  • for the supply of sealed goods which, for reasons of health protection or hygiene, are not suitable for return if their seal has been removed after delivery;
  • for the delivery of goods if, after delivery, they have been inseparably mixed with other goods due to their nature;
  • for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

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